To ensure the most efficient and effective service, we recommend vacuuming carpets, removing small items and breakables from areas to be cleaned or worked on, and providing a clear path for our technicians and equipment. For installations, ensure the area is clear of all existing furniture and debris. If specific preparations are needed, we will inform you upon booking your appointment.

Yes, we prioritize the health and safety of your family and pets. We primarily use eco-friendly, non-toxic, and biodegradable cleaning solutions that are effective in removing dirt and stains while being safe for your home environment once dried. We are happy to discuss our specific products if you have any concerns.

For most cleaning services (carpets, upholstery), we ask that you remove small, breakable items and any valuables. Our technicians are trained to carefully move most standard furniture items (e.g., sofas, chairs, tables) and place them back after cleaning. However, we typically do not move electronics, large or fragile items, or beds. Please discuss specific needs with us during booking.

Drying times can vary based on humidity levels, air circulation, and the specific cleaning method used. Typically, carpets are dry within 4-8 hours, and upholstery within 2-6 hours. We utilize powerful extraction equipment to minimize drying times, and proper ventilation can further speed up the process.

The duration of our service depends on the size of the area, the specific service requested (e.g., cleaning vs. installation), and the level of work required. For example, a standard carpet cleaning for a few rooms might take 1-3 hours, while an installation project will vary. We provide an estimated timeline during your free consultation.